We’d love to hear from you and discuss how we can support your needs.
0431 539 993
info@ultimategentleheart.com.au
Victoria
Use the form below to get in touch with questions, general enquiries or to speak with us directly about how we work.
At Ultimate Gentle Heart Aged Care, we keep our service personal and close-knit, because you deserve care that truly understands you. We take the time to listen, learn what matters most, and tailor our support to fit your unique routines, goals, and pace.
With deep experience across mental health, disability support, life skills, and daily living, we’re here to create real connection and practical progress, support that not only helps you through the day but moves you forward with purpose and confidence.
If you’re wondering how our support works, what to expect, or who we support, you’re not alone. We’ve put together some simple answers to help you get to know Journey Forward Supports a little better. If there’s anything else you’re unsure about, please reach out to our team. We’re always happy to chat.
Yes. We believe that trust and connection come from consistency. Wherever possible, we match you with a dedicated support worker and keep your team stable, so you can build a comfortable, ongoing relationship with someone who understands your needs.
Your comfort and satisfaction are our priority. If something doesn’t feel right or your needs change, we encourage open communication. We’ll listen without judgment and work with you to adjust your support plan or change workers to ensure you’re fully supported.
Our onboarding process is warm, respectful, and all about getting to know you. We’ll sit down with you (and your family or carers, if you choose) to understand your goals, preferences, and routines. From there, we develop a personalised support plan that fits your life—not the other way around.
Absolutely. We value the insight and input of your support network. Families, carers, and loved ones are welcome to be part of the planning process, as much or as little as you like. Your voice leads the way, and we include others only with your permission.
At Ultimate Gentle Heart, care isn’t about doing everything for you—it’s about working with you. We focus on life skills, community engagement, and daily routines that help you grow your confidence, make your own choices, and take meaningful steps toward greater independence.
We know that mental health is not always visible and that good support goes beyond just helping with tasks. We take the time to build trust, move at your pace and create an environment that feels safe. We are calm, consistent and focused on building real connection, which can make all the difference when anxiety or emotional regulation is a concern. If you are looking for thoughtful, mental health-informed support, we are happy to chat further about what would feel right for you.
